Refund policy

Online Returns

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for an online return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase from our website. Items purchased in-store must be returned directly to the store.

To start an online return, you can contact us at weborders@cinema1.ca. Please note that returns will need to be sent to the following address: 

Cinema 1
White Oaks Mall
1105 Wellington Rd
London, ON
N6E 1V4

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions about online returns at weborders@cinema1.ca.

Software Policy

Copyright law does not allow us to accept returns or to give refunds on opened software. If your movie is defective, we will replace it with the same title (a special order may be required).

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at weborders@cinema1.ca.